Zippit
How can we help?
Support for the Zippit app (Zippit Casa on the App Store), the Zippit Pro app (Zippit Casa Pro) and zippit.casa.
Contact us
Write to us below and your message goes straight to the team. Use it for help with a booking, a payment or your pro application, a safety issue, or a privacy request. If anyone is in immediate danger, call 911 first.
Prefer email? Write to team@zippit.casa.
Where Zippit works
Bookings are available for homes in Fremont, Newark, Union City and Milpitas, California. When you book, you choose from the times a pro near you is free. More Bay Area cities are coming soon.
Booking a pro
- How do I cancel or change a booking?
- Open the booking from the Bookings tab and tap Cancel booking. To move it to a different time, cancel it and book the new time, or email team@zippit.casa and we'll help.
- What if no pro is free when I need one?
- Checkout only offers times a pro near you can actually take. If nobody can come at all, it tells you before you pay, and nothing is held on your card. You can try another address, or check back later as pros come online.
- When is my card charged?
- When you book, we place a hold on your card for the price shown. You're charged when a pro accepts the job. If you cancel before a pro accepts, or no pro is available, the hold is released and you aren't charged. Card details are handled by Stripe - Zippit never stores your full card number.
- How do refunds work?
- If a pro has already accepted your booking and you need to cancel, or a finished job isn't right, email team@zippit.casa with the booking date and service and we'll review it. Our satisfaction guarantee is set out in section 6 of the Terms of Service. Refunds go back to the card you paid with.
- My pro proposed a different price on site. What now?
- The price only changes if you approve it in the app. If you don't agree, tap Dispute and we'll step in.
Working as a pro
- How do I get verified as a pro?
- Download Zippit Pro, create an account and verify your phone number. During onboarding you add your business details, services, service area and hours, complete a photo ID check with Stripe (a photo of your ID and a selfie), and add what your trade needs: proof of general liability insurance for contractor (handyman) work, or your California license for plumbing and electrical. Our team reviews your application and texts you with the decision. You can't take jobs until you're approved.
- How do payouts work?
- You see what you'll earn on every job before you accept it, and your totals are in the Earnings tab. Payouts go through Stripe to the payout account you set up with Stripe, which holds your bank details. Questions about a payout? Email team@zippit.casa.
Delete your account
- Zippit app: open Account, tap Delete account, then confirm.
- Zippit Pro app: open Profile, tap Delete account, then confirm.
- By email: write to team@zippit.casa from the email address on your account, or tell us the phone number you signed up with.
If you have a booking in progress, finish or cancel it first. Deleting your account signs you out and removes your personal information as described in our Privacy Policy. We keep some payment and tax records, with your identity removed where we can, because the law requires it.
Policies
Zippit is operated by Zippit Casa, Inc.