Trust & safety.

How pros are vetted

Before a pro can take jobs on Zippit, they:

• Verify their phone number.
• Pass a photo ID check run by Stripe Identity - a government ID plus a live selfie that has to match it.
• For handyman work, upload proof of general liability insurance, which our team reviews. Handyman jobs are only offered to pros whose insurance we’ve approved.
• For work California law says needs a license - electrical, plumbing, heating and air conditioning, and pest control - give us a current California license. We check contractor licenses with the Contractors State License Board and match the name on the license to the pro’s ID. Those jobs are only offered to pros with a valid license for that trade.
• Are reviewed and approved by the Zippit team.

We don’t currently run criminal background checks.

When Zippit describes a pro as ID-verified, licensed or insured, that comes from these checks and our document review - not from the pro’s own say-so.

Protecting your booking

• You pay through the app, and you’re not charged until a pro accepts your job. Zippit never stores your full card number.
• A price change on site only applies if you approve it in the app: a higher price is charged to your card and a lower one is refunded to it. If you don’t agree, tap Dispute and we’ll step in.
• Cancelling is free until two hours before the start, and free if your pro is more than 30 minutes late. The full rules are in our Terms of Service.
• Chat with your pro in the app. Messages stay with the booking, so we can review them if something goes wrong.
• Once your pro is on the way, you can follow them on the map and see how far away they are.
• Exactly what a pro sees about you, and when, is set out in our Privacy Policy.

Reporting a problem

If something feels wrong - before, during or after a job - tell us. If anyone is in immediate danger, call 911 first.

Safety concerns, or problems with a job, a charge or a pro: team@zippit.casa

More ways to get help are on our Support page.