Terms of service.

1. The agreement

These Terms of Service (“Terms”) form a binding agreement between you and Zippit Casa, Inc. (“Zippit”, “we”, “us”).

You accept these Terms once, when you create your Zippit account, however you sign up. You are not asked to accept them again each time you book: every booking you place through Zippit is made under these Terms, including the pricing, payment, cancellation and guarantee sections below, as they stand when you book. Tapping the button that confirms a booking confirms your agreement. If you do not agree to these Terms, do not create an account or use Zippit.

Our Privacy Policy explains how we collect and use your information. When you create an account you acknowledge it; it isn’t something you accept each time you book. Text messages are covered by our SMS Terms. If you offer services as a pro, our Pro Terms also apply to you.

2. What Zippit is

Zippit is a marketplace that connects people who need work done at home (“Customers”) with independent home-service professionals (“Pros”). Zippit sets the price of each service, checks pros before they can take jobs (see Trust & safety), takes payment, and helps when something goes wrong. Pros are independent businesses, not Zippit employees or agents. Zippit is not a contractor and does not perform the services itself; the pro who accepts your booking is responsible for the work.

Before a pro can take jobs, they must pass a photo ID check and be approved by our team. Jobs that California law says need a license - such as electrical, plumbing, heating and air conditioning, and pest control work - are offered only to pros with a current license for that trade, which we check with the state licensing board or review ourselves. Handyman jobs are offered only to pros whose general liability insurance we have approved. We do not currently run criminal background checks.

3. Your account

You must be at least 18 years old and able to enter into a contract to use Zippit. Keep your account details accurate, including the phone number we use for verification codes and booking updates, and keep your password to yourself. You are responsible for activity on your account.

4. Bookings, pricing and payment

• Every service has a fixed platform price that you see before you book.
• When you book, we place a hold on your card for that price. Your card is charged when a pro accepts the job. If no pro accepts, the hold is released and you are not charged.
• If the job turns out to need more (or less) than you booked, your pro can propose a new price in the app, with a reason. It only applies if you approve it. When you approve a higher price, the difference is charged to the card you booked with; when you approve a lower one, the difference is refunded to it. A new price can be at most 25% more than the original price; bigger changes need a new booking. If you don’t agree, tap Dispute and we’ll review it.
• Recurring plans, when available in your area, repeat on the schedule you choose until you cancel. Each visit is charged to your saved card about two hours before it starts, and you can cancel the plan at any time in the app.
• Payments are processed by Stripe. Zippit never receives or stores your full card number.

5. Cancellations

• Before a pro accepts your booking, you can cancel for free and the hold on your card is released.
• After a pro accepts, cancelling is free until two hours before the scheduled start, as long as your pro isn’t on the way yet. For an as-soon-as-possible booking, it is free until your pro sets off.
• Within two hours of the start, or once your pro is on the way or has arrived, a $25 late-cancellation fee applies (or the booking price, if that is less). The rest is refunded to your card.
• If your pro hasn’t arrived 30 minutes after the scheduled start, you can cancel for a full refund.
• Once work has started, the booking can’t be cancelled in the app. If something is wrong, tap Dispute or see section 6.

The app shows exactly what you will be refunded before you confirm a cancellation. Refunds go back to the card you paid with; your bank may take several business days to show them.

6. If a job isn’t right

If a completed job wasn’t done as booked, email team@zippit.casa within 72 hours of completion with the booking date and what went wrong, and add photos if you can. We’ll review the booking, the photos and the chat, and where the work wasn’t done as booked we’ll arrange for it to be redone or refund you. Differences of taste, and work outside what you booked, aren’t covered.

7. Messages and conduct

Treat pros, customers and the Zippit team with respect. You agree not to harass, threaten, discriminate against or endanger anyone; not to send abusive, sexual, hateful or otherwise objectionable messages, photos or reviews; not to ask a pro to do work that is unsafe, illegal, or outside the booking; not to post fake or paid-for reviews; and not to misuse the platform, for example by using someone else’s account or card, or scraping or disrupting Zippit.

We have zero tolerance for objectionable or abusive content and behaviour, in chat and everywhere else on Zippit. If someone crosses the line, you can report the conversation or block that person from the chat screen, or email team@zippit.casa. We review every report within 24 hours, remove content that breaks these rules, and suspend or remove the users who break them.

Please keep payment for jobs you found on Zippit in the app. Work arranged and paid for outside Zippit isn’t covered by these Terms, our cancellation rules or section 6.

8. Your content

You keep ownership of the photos, videos, messages, reviews and other content you add to Zippit. You give Zippit a non-exclusive, royalty-free license to host, store, copy, display and share that content as needed to run the service - for example, to show your job photos to the pro who takes it, or your review, with your first name and last initial, on a pro’s profile - and to review it if there is a dispute. You confirm you have the right to share what you upload. We may remove content that breaks these Terms.

9. Insurance and liability

Zippit does not insure the work pros do. Pros who do handyman work must show us proof of their own general liability insurance before we offer them those jobs; other pros may not carry insurance. If a pro damages your property, tell us and we’ll help you make a claim against the pro and any insurer they have.

Zippit provides the platform “as is”. To the maximum extent the law allows, we disclaim implied warranties, we are not liable for indirect, incidental or consequential damages, and our total liability for any claim relating to a booking is limited to the amount you paid for that booking. Nothing in these Terms limits liability that cannot be limited by law, including for fraud, gross negligence or wilful misconduct.

You agree to indemnify Zippit against claims by third parties arising from your breach of these Terms or your misuse of the platform.

10. Suspension and closing your account

You can delete your account at any time in the app. We may suspend or close an account that breaks these Terms, puts anyone at risk, or is used for fraud, and we may refuse or cancel a booking for the same reasons (any payment for a booking we cancel is refunded). Sections that by their nature should survive - such as 8, 9 and 11 - survive the end of your account.

11. Disputes and governing law

If you have a problem with Zippit, please email us first; most issues can be sorted out quickly. These Terms are governed by the laws of the State of California. Any dispute that we cannot resolve together will be heard in the state or federal courts located in Alameda County, California, and you and we consent to their jurisdiction; either of us may instead bring an eligible claim in small claims court. If any part of these Terms is found unenforceable, the rest remains in effect.

12. Using Zippit on an Apple device

If you downloaded a Zippit app from the App Store: these Terms are between you and Zippit, not Apple, and Zippit - not Apple - is responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); Apple has no other warranty obligation. Apple is not responsible for addressing claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, or intellectual property claims. You confirm you are not located in a country subject to a U.S. government embargo and are not on a U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

The Zippit Pro app shows pros a live route to each job on Apple Maps. YOUR USE OF THIS REAL TIME ROUTE GUIDANCE APPLICATION IS AT YOUR SOLE RISK. LOCATION DATA MAY NOT BE ACCURATE.

13. Messages from us

You agree that we may send you notices, receipts and other communications electronically - in the app, by email, or by text message to the number on your account, as described in our SMS Terms.

14. Changes to these Terms

We may update these Terms. We’ll post the new version here with a new date, and for material changes we’ll also tell you by email, text message or in the app before they take effect. You will not be asked to re-accept them: if you keep using Zippit or place a booking after the effective date, you are agreeing to the updated Terms. If you do not agree, you can delete your account before the changes take effect. Bookings already placed stay under the Terms that applied when you booked them.

15. Contact

Questions about these Terms? team@zippit.casa.

Zippit is operated by Zippit Casa, Inc., 782 Glenhill Court, Fremont, CA 94539.

California residents: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.