Privacy policy · Zippit

Zippit Casa, Inc. (“Zippit”, “we”) runs a marketplace that connects homeowners (“customers”) with independent home-service professionals (“pros”). This policy covers zippit.casa, app.zippit.casa, the Zippit app (Zippit Casa on the App Store) and the Zippit Pro app (Zippit Casa Pro). It explains what we collect, why, who receives it, and how you control it. By creating an account or using Zippit, you acknowledge that we handle your information as described here; you are not asked to accept this policy again when you book.

The short version: we collect what we need to book and deliver home services. We don’t sell your personal information, and we don’t use advertising or third-party analytics trackers.

If you book services

What we collect

Account details - your name, email address, phone number (which we verify with a one-time code sent by text message), and a profile photo if you add one. Your password is stored only as a secure hash. You can sign up or sign in with Apple or Google instead: both are offered in the Zippit and Zippit Pro apps and on app.zippit.casa (the pro website offers Google). With Sign in with Apple we receive your name, the first time you use it, and an email address - your own, or, if you choose to hide it, a private relay address from Apple that forwards to you. With Google we receive your name, email address and Google profile photo.
Addresses - the service addresses you save, with map coordinates, so we can find pros near you and show a pro’s route to you. The Zippit app does not use your device’s location.
Home details - if you add them, details about a saved home such as property type, size, number of bedrooms, pets, and access notes (for example a gate code or where a key is kept). We keep them with your address and don’t send them to pros.
Bookings - the service, date and time, your description and answers to service questions, photos or videos you attach, price changes you approve or dispute, and ratings and reviews you leave.
Messages - chat messages and photos you exchange with your pro in the app.
Payments - cards are collected and stored by Stripe, our payment processor. We keep Stripe’s reference to your customer record and the status of each payment. Zippit never receives or stores your full card number.

Who sees it

When we offer your booking to pros nearby, those pros see your first name, the service address and the job details, including the photos and videos you attached, so they can decide whether to take the job. The pro who accepts it also sees your full name and profile photo, and gets a Zippit phone number that connects their calls to you without showing them your real number. Once a pro accepts, the other pros can no longer see the booking.
Reviews you leave, with your first name, last initial and profile photo, can appear on that pro’s Zippit profile.

If you work on Zippit as a pro

What we collect

Account details - your name, email address, phone number (verified by text message), and a profile photo if you add one. Your password is stored only as a secure hash. If you sign in with Apple or Google, we receive the details described above.
Business details - your legal or business name, business phone, business address and the address you start your day from (with map coordinates), EIN if you provide one, website, the services you offer, your service area and your working hours. We also record when you accepted our pricing terms. We don’t run background checks.
Verification documents - the general liability insurance certificate and any trade license you upload. They are stored privately and are seen only by the Zippit team that reviews applications.
Contractor licenses - when you give us a California contractor license number, we look it up with the Contractors State License Board and keep what the board publishes about it: the business name, status, expiry date, classifications and the people listed on the license.
Identity verification - your photo ID check is run by Stripe Identity, which collects a photo of your government ID and a selfie and handles them under Stripe’s privacy policy. Zippit receives the result of the check and the name on your ID, which we compare with the name on any license you give us - not copies of your ID.
Job activity - offers you accept or decline, job status updates, completion photos, photos attached to price changes, chat messages with customers, ratings, and your earnings and payouts. Payouts are made through Stripe Connect: Stripe collects the identity, tax and bank details it needs to pay you and holds your bank details; we receive your account’s status.
Your team - if you run a business on Zippit, the mobile numbers of the people you invite to your team, which we text the invitation to. If someone invites you, we get your number from them.
Precise location - see below.

Your location

The Zippit Pro app needs your device’s precise location, allowed “While Using the App”, to work. While you use it, the app shows how far each job offer is from you and where you are on a job’s map; that stays on your phone and isn’t sent to us. The Zippit app for customers does not use your device’s location.

When you tap “I’m on my way” for a job you accepted, the Zippit Pro app (or the pro website, if you use it in your phone’s browser) sends us your precise location so that job’s customer can see where you are, your route and how far away you are, until you tap “Start the job”. During the trip this continues in the background - for example while you navigate in Maps with your screen locked - and it stops when the job starts. Your phone asks for your permission first, and you can change it in Settings at any time.

Your trip location is shared only with the customer of that job, and with Apple Maps to draw your route. We relay it live and use it to update the arrival estimate; we don’t store your location history, and we never use it for advertising or to track you outside a job. To match you with jobs we use the addresses you give us, not your live location.

Who sees it

Anyone can see your public profile: your name, photo, business name, services, rating, reviews, verification badges and whether you’re currently online.
The customer of a job you accept can call you through a Zippit phone number that doesn’t show them your real number, and sees your live location from when you tap “I’m on my way” until you start the work.
Your EIN, insurance documents, license details and ID check result are seen only by Zippit’s review team (and by Stripe, for the ID check).

Zippitai

Zippitai, our home-help assistant, is powered by Google’s Gemini models. When you use it, the message and any photo you send are passed to Google to generate a reply, under Google’s Gemini API terms. We don’t store your Zippitai conversations or photos on our servers. Please don’t include personal information you don’t want to share with Google.

How we use information

To run the service: create and secure your account, match bookings with pros, take payments and make payouts, send verification codes and booking updates by text message, show a pro’s arrival, review pro applications, provide support, resolve disputes, keep people safe, prevent fraud, meet our legal obligations and improve Zippit. Our servers and hosting providers also log technical data such as IP address, device and browser type, and requests, to keep the service secure and to fix problems.

Service providers we use

Each receives only what it needs to do its job for us:

Stripe - card payments, pro identity verification (Stripe Identity) and pro payouts (Stripe Connect).
Twilio - text messages (verification codes, booking updates, and for pros job offers, application decisions and team invitations), and the Zippit phone numbers that connect calls between a customer and their pro without showing either real number. Calls are connected live and not recorded.
Google - Sign in with Google (if you use it), Gemini for Zippitai, and the fonts our websites and the Zippit app load (Google Fonts).
Apple - Sign in with Apple (if you use it), and push notifications to our apps through Apple Push Notification service.
Resend - sends our emails, such as decisions on pro applications, and delivers messages sent through our contact form.
Render - hosts our servers, database and uploaded files.
Vercel - hosts our websites and the web app inside the Zippit app.
Apple Maps - the maps in our apps, address suggestions as you type, and driving routes. Apple receives the address text you type and, to draw a route, a pro’s current coordinates and the job’s coordinates, without names.

We don’t sell or share personal information for advertising, we don’t use third-party analytics or advertising SDKs, and we don’t track you across other companies’ apps or websites. We disclose information to authorities only when the law requires it or to protect someone’s safety, and it may pass to a successor if Zippit is merged or acquired.

Text messages

We text the mobile number on your account: verification codes, updates about your bookings, and for pros, job offers and application decisions. We don’t send marketing texts. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help - see our SMS Terms. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the providers that deliver our messages (Twilio).

Push notifications

If you allow notifications, the Zippit app tells you about new chat messages, and the Zippit Pro app about job offers, chat messages and updates on your application and your team. We keep your device’s notification token to send them through Apple, and delete it when you delete your account. You can turn notifications off in your phone’s Settings at any time.

Records of what you agreed to

When you create an account we record which versions of our Terms of Service and this policy (and, for pros, our Pro Terms) you agreed to; each time you confirm a booking or start a plan we record the version of the Terms of Service that applied. Each record notes when, how you signed up or booked, and the IP address and device type you used. We keep these records as proof of our agreement with you; the IP address and device type are removed if you delete your account.

If you join the waitlist

If you ask to be told when Zippit launches in your city, we keep your email address and city only for that. Email team@zippit.casa to be removed; deleting a Zippit account with the same email removes it too.

Cookies and storage on your device

We use a small number of cookies and your browser’s or app’s local storage to keep you signed in, remember your booking in progress and your chosen address, and remember settings such as your Zippitai consent. We don’t use advertising or analytics cookies, and no third party tracks you on our sites. Signing out clears what we stored on that device. Our sites don’t respond differently to browser “Do Not Track” signals, because we don’t track you across other sites in the first place.

Security

Data travels between your device and our servers over encrypted connections (HTTPS). Passwords are stored as hashes, and uploaded documents and job photos are kept in private storage that can only be opened through short-lived signed links.

Your choices and deleting your account

Delete your account in the app - in the Zippit app, open Account and tap Delete account; in the Zippit Pro app, open Profile and tap Delete account. You can also email team@zippit.casa.
Access and correction - you can view and edit your profile in the app, and customers can download a copy of their data - account details, addresses, bookings with their questions and price changes, chat messages, reviews, plans, favorites and the records of what you agreed to - from Account on app.zippit.casa. To change the phone number on your account you confirm your password and a code sent to the new number. For anything else, email team@zippit.casa.
Location - pros can turn off location access for Zippit Pro in their phone’s Settings at any time. The app then asks you to turn it back on before you can use it, because customers rely on seeing their pro on the way.

California privacy rights

If you live in California you have the right to know what personal information we collect, use and disclose; to get a copy of it; to correct it; and to have it deleted, subject to the exceptions the law allows. We honor these requests for everyone, wherever you live, and we won’t treat you differently for asking.

What we collect, in the categories California law uses: identifiers (name, email, phone, account and device IDs, IP address); customer records and commercial information (addresses, bookings, payments status, messages, reviews); professional information for pros (business details, EIN, licenses and insurance); precise geolocation (a pro’s live location while on the way to a job); photos and videos you upload; and internet activity on our own services (server logs). Besides you and the providers named above, one source is a public record: the Contractors State License Board, for the licenses pros give us. The sources, purposes and recipients are described above.
Sensitive information - account login details, a pro’s precise location during a job, and the government ID photos that Stripe collects for pro verification - is used only to provide the service and keep it secure, not to infer anything about you.
No selling or sharing. We don’t sell your personal information or share it for cross-context behavioral advertising, and we haven’t in the past 12 months.
How to ask - email team@zippit.casa from the email address on your account (or tell us the phone number on it, and we’ll verify it with a code). You can let an authorized agent ask for you if they show us your written permission. We respond within 45 days.

Retention

When you delete your account, we immediately:

remove your name, email address, phone number, profile photo and password;
delete the photos and videos you added to bookings, chats and Zippitai, along with photos a pro attached to your jobs;
delete saved addresses and home details, keeping only the city and ZIP code of addresses that past bookings point to;
delete your saved cards and your customer record at Stripe;
if you used Sign in with Apple, ask Apple to revoke Zippit’s access, so Zippit no longer appears under Sign in with Apple in your Apple Account settings;
remove you from our launch waitlist;
remove your contact details from our internal admin records; and
for pros, delete your business details, EIN, insurance and license documents (and any W-9 you uploaded before we stopped asking for one), the licenses we looked up for you, and have Stripe redact your ID check.

We keep booking records - the service, date, price, description, chat messages and reviews - with your name and contact details removed, so that our payment and tax records stay accurate and we can handle disputes. A pro’s Stripe payout account and the records of what you agreed to are kept for the same reason. Copies in our database backups expire within about a week. Stripe keeps payment records under its own retention rules.

Children

Zippit is for people 18 and older. We don’t knowingly collect information from children.

Changes

If we change this policy we’ll update the date at the top of this page, and we’ll give you notice of significant changes by email or in the app before they take effect. Continuing to use Zippit after that means the updated policy applies to you; you won’t be asked to accept it again.

Contact

Zippit Casa, Inc., 782 Glenhill Court, Fremont, CA 94539. Privacy questions or data requests? team@zippit.casa. For everything else, see Support.